BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Financial Advice Association Australia - ECPv6.17.1//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:Financial Advice Association Australia X-ORIGINAL-URL:https://faaa.au X-WR-CALDESC:Events for Financial Advice Association Australia REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:Australia/Sydney BEGIN:STANDARD TZOFFSETFROM:+1100 TZOFFSETTO:+1000 TZNAME:AEST DTSTART:20250405T160000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+1000 TZOFFSETTO:+1100 TZNAME:AEDT DTSTART:20251004T160000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+1100 TZOFFSETTO:+1000 TZNAME:AEST DTSTART:20260404T160000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+1000 TZOFFSETTO:+1100 TZNAME:AEDT DTSTART:20261003T160000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+1100 TZOFFSETTO:+1000 TZNAME:AEST DTSTART:20270403T160000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+1000 TZOFFSETTO:+1100 TZNAME:AEDT DTSTART:20271002T160000 END:DAYLIGHT END:VTIMEZONE BEGIN:VTIMEZONE TZID:Australia/Brisbane BEGIN:STANDARD TZOFFSETFROM:+1000 TZOFFSETTO:+1000 TZNAME:AEST DTSTART:20250101T000000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:Australia/Perth BEGIN:STANDARD TZOFFSETFROM:+0800 TZOFFSETTO:+0800 TZNAME:AWST DTSTART:20250101T000000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;VALUE=DATE:20261124 DTEND;VALUE=DATE:20261127 DTSTAMP:20260623T004400Z CREATED:20260429T062807Z LAST-MODIFIED:20260623T004400Z UID:10000345-1795478400-1795737599@faaa.au SUMMARY:FAAA Congress 2026 DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/faaa-congress-2026/ LOCATION:Melbourne Convention and Exhibition Centre\, 1 Convention Centre Place\, South Wharf CATEGORIES:National ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/04/Congress-for-site.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Brisbane:20261113T073000 DTEND;TZID=Australia/Brisbane:20261113T090000 DTSTAMP:20260519T005056Z CREATED:20260518T021904Z LAST-MODIFIED:20260519T005056Z UID:10000356-1794555000-1794560400@faaa.au SUMMARY:Start your day right: 2026 FAAA Gold Coast Chapter Coffee & Connect Event Series DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/start-your-day-right-2026-faaa-gold-coast-chapter-coffee-connect-event-series-3/ LOCATION:Canteen Social\, 1 Corporate Ct\, Bundall\, QLD\, 4217 CATEGORIES:Gold Coast Chapter ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/05/Cafe.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20261030T080000 DTEND;TZID=Australia/Sydney:20261030T160000 DTSTAMP:20260514T010627Z CREATED:20260514T004810Z LAST-MODIFIED:20260514T010627Z UID:10000353-1793347200-1793376000@faaa.au SUMMARY:FAAA Tasmania Chapter Golf Day 2026 DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/faaa-tasmania-chapter-golf-day-2026/ LOCATION:Kingston Beach Golf Course\, 1 Channel Highway\, Kingston TAS 7050 CATEGORIES:Tasmania Chapter,VIC & TAS Regional Community Events ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/05/Golf-Day.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Perth:20261028T160000 DTEND;TZID=Australia/Perth:20261028T180000 DTSTAMP:20260618T070259Z CREATED:20260327T015515Z LAST-MODIFIED:20260618T070259Z UID:10000326-1793203200-1793210400@faaa.au SUMMARY:FAAA WA Inspire GROW Series 2026 - Session 3 DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/faaa-wa-inspire-grow-series-2026-session-3/ LOCATION:Telethon Speech and Hearing\, 36 Dodd Street\, Wembley WA CATEGORIES:Western Australia State Community ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/03/Inspire-2.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20261021T113000 DTEND;TZID=Australia/Sydney:20261021T150000 DTSTAMP:20260720T014614Z CREATED:20260720T014614Z LAST-MODIFIED:20260720T014614Z UID:10000385-1792582200-1792594800@faaa.au SUMMARY:FAAA Melbourne Inspire Lunch DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/faaa-melbourne-inspire-lunch/ LOCATION:RACV City Club\, 501 Bourke St\, Melbourne CATEGORIES:Melbourne Metro Community Events,South East Melbourne Community ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/07/Inspire-Melbourne-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260921T120000 DTEND;TZID=Australia/Sydney:20260921T150000 DTSTAMP:20260601T010226Z CREATED:20260601T010226Z LAST-MODIFIED:20260601T010226Z UID:10000362-1789992000-1790002800@faaa.au SUMMARY:2026 FAAA Melbourne AFL Grand Final Lunch DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/2026-faaa-melbourne-afl-grand-final-lunch/ LOCATION:Centrepiece\, Melbourne Park\, Olympic Boulevard\, Melbourne\, VIC CATEGORIES:Melbourne Metro Community Events ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/06/AFL-Lunch-1.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Perth:20260916T160000 DTEND;TZID=Australia/Perth:20260916T180000 DTSTAMP:20260618T070428Z CREATED:20260327T015431Z LAST-MODIFIED:20260618T070428Z UID:10000325-1789574400-1789581600@faaa.au SUMMARY:FAAA WA Inspire GROW Series 2026 - Session 2 DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/faaa-wa-inspire-grow-series-2026-session-2/ LOCATION:Telethon Speech and Hearing\, 36 Dodd Street\, Wembley WA CATEGORIES:Western Australia State Community ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/03/Inspire-2.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260908T120000 DTEND;TZID=Australia/Sydney:20260908T130000 DTSTAMP:20260722T060448Z CREATED:20260722T055811Z LAST-MODIFIED:20260722T060448Z UID:10000386-1788868800-1788872400@faaa.au SUMMARY:Webinar: The Nervous System of Money: How safety\, stress and shame shape financial advice conversations DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/webinar-the-nervous-system-of-money-how-safety-stress-and-shame-shape-financial-advice-conversations/ CATEGORIES:Virtual ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/07/Stress.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Brisbane:20260904T073000 DTEND;TZID=Australia/Brisbane:20260904T090000 DTSTAMP:20260727T052503Z CREATED:20260518T021254Z LAST-MODIFIED:20260727T052503Z UID:10000354-1788507000-1788512400@faaa.au SUMMARY:Start your day right: 2026 FAAA Gold Coast Chapter Coffee & Connect Event Series DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/start-your-day-right-2026-faaa-gold-coast-chapter-coffee-connect-event-series-2/ LOCATION:Canteen Social\, 1 Corporate Ct\, Bundall\, QLD\, 4217 CATEGORIES:Gold Coast Chapter ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/05/Cafe.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260820T150000 DTEND;TZID=Australia/Sydney:20260820T180000 DTSTAMP:20260618T070018Z CREATED:20260618T062935Z LAST-MODIFIED:20260618T070018Z UID:10000370-1787238000-1787248800@faaa.au SUMMARY:FAAA Brisbane INSPIRE EMPOWER Happy Hour DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/faaa-brisbane-inspire-empower-happy-hour/ LOCATION:La La Land\, Prince Consort\, 230 Wickham Street\, Fortitude Valley\, 230 Wickham Street\, Fortitude Valley\, QLD\, 4006\, Australia CATEGORIES:Brisbane Metro Community ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/06/Inspire.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260820T120000 DTEND;TZID=Australia/Sydney:20260820T130000 DTSTAMP:20260619T062654Z CREATED:20260619T061656Z LAST-MODIFIED:20260619T062654Z UID:10000377-1787227200-1787230800@faaa.au SUMMARY:Webinar: Navigating the Financial Adviser Professional Year DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/webinar-navigating-the-financial-adviser-professional-year/ CATEGORIES:Virtual ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/06/Networking-Event.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Perth:20260819T160000 DTEND;TZID=Australia/Perth:20260819T180000 DTSTAMP:20260618T070458Z CREATED:20260327T015108Z LAST-MODIFIED:20260618T070458Z UID:10000324-1787155200-1787162400@faaa.au SUMMARY:FAAA WA Inspire GROW Series 2026 - Session 1 DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/faaa-wa-inspire-grow-series-2026-session-1/ LOCATION:Telethon Speech and Hearing\, 36 Dodd Street\, Wembley WA CATEGORIES:Western Australia State Community ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/03/Inspire-2.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260818T120000 DTEND;TZID=Australia/Sydney:20260818T130000 DTSTAMP:20260619T034913Z CREATED:20260619T034627Z LAST-MODIFIED:20260619T034913Z UID:10000373-1787054400-1787058000@faaa.au SUMMARY:Webinar: Introducing the FAAA's Principles of Good Practice (Part 6) DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/webinar-introducing-the-faaas-principles-of-good-practice-part-6/ CATEGORIES:Virtual ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/04/Principles-Good-Practice.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260813T180000 DTEND;TZID=Australia/Sydney:20260813T200000 DTSTAMP:20260721T014618Z CREATED:20260709T225821Z LAST-MODIFIED:20260721T014618Z UID:10000383-1786644000-1786651200@faaa.au SUMMARY:2026 FAAA Sydney INSPIRE Paint & Sip Networking Event DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/2026-faaa-sydney-inspire-paint-sip-networking-event/ LOCATION:Champainting\, 126 Oxford St\, Sydney CATEGORIES:Sydney Metro Community Events ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/07/Paint.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260813T120000 DTEND;TZID=Australia/Sydney:20260813T150000 DTSTAMP:20260722T230818Z CREATED:20260706T012712Z LAST-MODIFIED:20260722T230818Z UID:10000382-1786622400-1786633200@faaa.au SUMMARY:FAAA Tasmania Chapter Professional Development Event DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/faaa-tasmania-chapter-professional-development-event/ LOCATION:Royal Automobile Club of Victoria (RACV)\, Level 1/154-156 Collins Street\, Hobart\, TAS\, 7000 CATEGORIES:Tasmania Chapter ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/07/PD.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260813T120000 DTEND;TZID=Australia/Sydney:20260813T130000 DTSTAMP:20260715T235707Z CREATED:20260715T235139Z LAST-MODIFIED:20260715T235707Z UID:10000384-1786622400-1786626000@faaa.au SUMMARY:Webinar: AI and Financial Advice : Human Judgement Required DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/webinar-ai-and-financial-advice-human-judgement-required/ CATEGORIES:Virtual ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/07/Advice-and-AI-2.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260811T120000 DTEND;TZID=Australia/Sydney:20260811T130000 DTSTAMP:20260727T235642Z CREATED:20260727T014608Z LAST-MODIFIED:20260727T235642Z UID:10000387-1786449600-1786453200@faaa.au SUMMARY:AFCA: Approach & Processes DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/afca-approach-processes/ CATEGORIES:Virtual ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/07/Stress-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260806T120000 DTEND;TZID=Australia/Sydney:20260806T130000 DTSTAMP:20260619T043309Z CREATED:20260619T042739Z LAST-MODIFIED:20260619T043309Z UID:10000376-1786017600-1786021200@faaa.au SUMMARY:Webinar: Aged care technical rules: What you need to know DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/webinar-aged-care-technical-rules-what-you-need-to-know/ CATEGORIES:Virtual ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/06/Website-Events-Feature-Image-9.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260804T120000 DTEND;TZID=Australia/Sydney:20260804T130000 DTSTAMP:20260624T062751Z CREATED:20260619T034139Z LAST-MODIFIED:20260624T062751Z UID:10000372-1785844800-1785848400@faaa.au SUMMARY:Webinar: Introducing the FAAA's Principles of Good Practice (Part 5) DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/webinar-introducing-the-faaas-principles-of-good-practice-part-5/ CATEGORIES:Virtual ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/04/Principles-Good-Practice.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260731T183000 DTEND;TZID=Australia/Sydney:20260731T223000 DTSTAMP:20260728T000044Z CREATED:20260629T031729Z LAST-MODIFIED:20260728T000044Z UID:10000381-1785522600-1785537000@faaa.au SUMMARY:SOLD OUT - FAAA Albury Wodonga Chapter Winter Ball DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/faaa-albury-wodonga-chapter-winter-ball/ LOCATION:The Albury Club\, 519 Kiewa Street\, Albury NSW\, 519 Kiewa Street\, Albury\, New South Wales\, 2640\, Australia CATEGORIES:Albury Wodonga Chapter ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/06/Winter-Ball-1.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260730T120000 DTEND;TZID=Australia/Sydney:20260730T130000 DTSTAMP:20260605T000324Z CREATED:20260604T235838Z LAST-MODIFIED:20260605T000324Z UID:10000365-1785412800-1785416400@faaa.au SUMMARY:Webinar: TPD and Super: Strategies\, Opportunities\, and Retirement DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/webinar-tpd-and-super-strategies-opportunities-and-retirement/ CATEGORIES:Virtual ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/06/Website-Events-Feature-Image-7.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260729T120000 DTEND;TZID=Australia/Sydney:20260729T130000 DTSTAMP:20260626T011827Z CREATED:20260626T011352Z LAST-MODIFIED:20260626T011827Z UID:10000379-1785326400-1785330000@faaa.au SUMMARY:Webinar: What Cyber Resilience Now Means for AFSLs and Advice Practices DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/webinar-what-cyber-resilience-now-means-for-afsls-and-advice-practices/ CATEGORIES:Virtual ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/06/Advice-and-AI-1.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260728T120000 DTEND;TZID=Australia/Sydney:20260728T130000 DTSTAMP:20260619T040749Z CREATED:20260619T040355Z LAST-MODIFIED:20260619T040749Z UID:10000375-1785240000-1785243600@faaa.au SUMMARY:Webinar: Advice and Licensing Issues for Aged Care – With Insights from the Accommodation Pricing Review DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/webinar-advice-and-licensing-issues-for-aged-care-with-insights-from-the-accommodation-pricing-review/ CATEGORIES:Virtual ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/06/Website-Events-Feature-Image-8.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260723T120000 DTEND;TZID=Australia/Sydney:20260723T130000 DTSTAMP:20260623T020235Z CREATED:20260619T035523Z LAST-MODIFIED:20260623T020235Z UID:10000374-1784808000-1784811600@faaa.au SUMMARY:Webinar: Asset Protection & Avoiding Estate Claims DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/webinar-asset-protection-avoiding-estate-claims/ CATEGORIES:Virtual ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/06/Website-Featured-Image-2.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260721T123000 DTEND;TZID=Australia/Sydney:20260721T143000 DTSTAMP:20260720T031241Z CREATED:20260615T033927Z LAST-MODIFIED:20260720T031241Z UID:10000369-1784637000-1784644200@faaa.au SUMMARY:Sold Out - FAAA Melbourne Metro Community Professional Development Lunch Event - Budget Busted and DIV 296 Client Conversations DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/faaa-melbourne-metro-community-professional-development-lunch-event-budget-busted-and-div-296-client-conversations/ LOCATION:Westpac BT Panorama – Level 12\, 150 Collins Street\, Melbourne CATEGORIES:Melbourne Metro Community Events ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2025/07/Can.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260721T120000 DTEND;TZID=Australia/Sydney:20260721T153000 DTSTAMP:20260714T231359Z CREATED:20260629T015224Z LAST-MODIFIED:20260714T231359Z UID:10000380-1784635200-1784647800@faaa.au SUMMARY:FAAA Newcastle Chapter Professional Development Event DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/faaa-newcastle-chapter-professional-development-event-2/ LOCATION:Fort Scratchley – 1/3 Nobbys Road\, Newcastle East NSW 2300 CATEGORIES:Newcastle Chapter ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/06/Website-Featured-Image-3.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260721T120000 DTEND;TZID=Australia/Sydney:20260721T130000 DTSTAMP:20260619T033916Z CREATED:20260604T230051Z LAST-MODIFIED:20260619T033916Z UID:10000364-1784635200-1784638800@faaa.au SUMMARY:Webinar: Introducing the FAAA's Principles of Good Practice (Part 4) DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/webinar-introducing-the-faaas-principles-of-good-practice-part-4/ CATEGORIES:Virtual ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/04/Principles-Good-Practice.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260716T150000 DTEND;TZID=Australia/Sydney:20260716T180000 DTSTAMP:20260609T012146Z CREATED:20260609T011459Z LAST-MODIFIED:20260609T012146Z UID:10000366-1784214000-1784224800@faaa.au SUMMARY:FAAA Gold Coast Chapter New Financial Year Networking Event DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/faaa-gold-coast-chapter-new-financial-year-networking-event/ LOCATION:Top Golf Gold Coast\, Cnr. Roadshow Way and Entertainment Drive\, Oxenford QLD CATEGORIES:Gold Coast Chapter ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/06/Inspire-Brisbane-1.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260716T140000 DTEND;TZID=Australia/Sydney:20260716T150000 DTSTAMP:20260715T024709Z CREATED:20260319T024214Z LAST-MODIFIED:20260715T024709Z UID:10000320-1784210400-1784214000@faaa.au SUMMARY:Webinar: Retirement portfolio construction in the age of lifetime income DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/webinar-retirement-portfolio-construction-in-the-age-of-lifetime-income/ CATEGORIES:Virtual ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/03/Website-Events-Feature-Image-4.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260715T163000 DTEND;TZID=Australia/Sydney:20260715T173000 DTSTAMP:20260702T071257Z CREATED:20260615T021327Z LAST-MODIFIED:20260702T071257Z UID:10000368-1784133000-1784136600@faaa.au SUMMARY:FAAA ACT Chapter Professional Development Event - Just because you can DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: Approach & Processes \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tuesday 11 August 2026 \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12pm – 1pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hours available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Eunice Sim \n \n \n \n Senior Manager of Investment and Advice – AFCA \n \n \n \n Eunice is Senior Manager\, Investments & Advice\, leading operations for Investments & Advice case management teams.  Eunice is a transformation and operations leader recognised for delivering change in complex legal and regulatory environment\, maximising efficiency and sustained stakeholder trust. Eunice leads portfolio level restructures\, workforce planning and process redesigns that strengthen governance and enables performance acceleration.  Eunice has over 25 years’ experience in legal\, litigation\, regulatory enforcement and investigations in financial services industry\, having gained across various private legal practice\, Australian Securities and Investments Commission\, and now AFCA.  Eunice is solicitor admitted to NSW Supreme Court\, Federal Court of Australia and High Court. Eunice holds Bachelor of Business /Law (Honours) (University of Technology Sydney) and Graduate diploma on Corporate\, Finance and Securities Law (Sydney University). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Tim Goss \n \n \n \n THead of Service Delivery (Operational Capacity) – AFCA \n \n \n \n Tim Goss is Head of Service Delivery – Operational Capacity at AFCA\, leading operations for Investments and Advice complaints and scale event complaints. With more than 25 years’ experience across financial services and dispute resolution\, Tim specialises in leading complex complaint environments\, building scalable operations and driving practical outcomes for consumers and industry. He has held senior roles across AFCA\, the Financial Ombudsman Service and Westpac and holds an Executive MBA from Melbourne Business School and a Bachelor of Accounting from the University of South Australia. URL:https://faaa.au/event/faaa-act-chapter-professional-development-event-just-because-you-can/ LOCATION:Level 13 (entrance via level 12)\, 224 Bunda Street\, Canberra City ACT 2601 CATEGORIES:ACT Chapter ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/06/PDDay-1.png END:VEVENT END:VCALENDAR