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DTSTART;TZID=Australia/Sydney:20260728T120000
DTEND;TZID=Australia/Sydney:20260728T130000
DTSTAMP:20260619T040749Z
CREATED:20260619T040355Z
LAST-MODIFIED:20260619T040749Z
UID:10000375-1785240000-1785243600@faaa.au
SUMMARY:Webinar: Advice and Licensing Issues for Aged Care – With Insights from the Accommodation Pricing Review
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: Approach & Processes				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Tuesday 11 August 2026 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12pm – 1pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hours available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Eunice Sim 								\n				\n				\n				\n									Senior Manager of Investment and Advice – AFCA 								\n				\n				\n				\n									Bio 								\n				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Tim Goss 								\n				\n				\n				\n									THead of Service Delivery (Operational Capacity) – AFCA 								\n				\n				\n				\n									Bio
URL:https://faaa.au/event/webinar-advice-and-licensing-issues-for-aged-care-with-insights-from-the-accommodation-pricing-review/
CATEGORIES:Virtual
ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/06/Website-Events-Feature-Image-8.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260729T120000
DTEND;TZID=Australia/Sydney:20260729T130000
DTSTAMP:20260626T011827Z
CREATED:20260626T011352Z
LAST-MODIFIED:20260626T011827Z
UID:10000379-1785326400-1785330000@faaa.au
SUMMARY:Webinar: What Cyber Resilience Now Means for AFSLs and Advice Practices
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: Approach & Processes				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Tuesday 11 August 2026 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12pm – 1pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hours available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Eunice Sim 								\n				\n				\n				\n									Senior Manager of Investment and Advice – AFCA 								\n				\n				\n				\n									Bio 								\n				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Tim Goss 								\n				\n				\n				\n									THead of Service Delivery (Operational Capacity) – AFCA 								\n				\n				\n				\n									Bio
URL:https://faaa.au/event/webinar-what-cyber-resilience-now-means-for-afsls-and-advice-practices/
CATEGORIES:Virtual
ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/06/Advice-and-AI-1.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260730T120000
DTEND;TZID=Australia/Sydney:20260730T130000
DTSTAMP:20260605T000324Z
CREATED:20260604T235838Z
LAST-MODIFIED:20260605T000324Z
UID:10000365-1785412800-1785416400@faaa.au
SUMMARY:Webinar: TPD and Super: Strategies\, Opportunities\, and Retirement
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: Approach & Processes				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Tuesday 11 August 2026 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12pm – 1pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hours available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Eunice Sim 								\n				\n				\n				\n									Senior Manager of Investment and Advice – AFCA 								\n				\n				\n				\n									Bio 								\n				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Tim Goss 								\n				\n				\n				\n									THead of Service Delivery (Operational Capacity) – AFCA 								\n				\n				\n				\n									Bio
URL:https://faaa.au/event/webinar-tpd-and-super-strategies-opportunities-and-retirement/
CATEGORIES:Virtual
ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/06/Website-Events-Feature-Image-7.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260731T183000
DTEND;TZID=Australia/Sydney:20260731T223000
DTSTAMP:20260706T011930Z
CREATED:20260629T031729Z
LAST-MODIFIED:20260706T011930Z
UID:10000381-1785522600-1785537000@faaa.au
SUMMARY:FAAA Albury Wodonga Chapter Winter Ball
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: Approach & Processes				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Tuesday 11 August 2026 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12pm – 1pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hours available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Eunice Sim 								\n				\n				\n				\n									Senior Manager of Investment and Advice – AFCA 								\n				\n				\n				\n									Bio 								\n				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Tim Goss 								\n				\n				\n				\n									THead of Service Delivery (Operational Capacity) – AFCA 								\n				\n				\n				\n									Bio
URL:https://faaa.au/event/faaa-albury-wodonga-chapter-winter-ball/
LOCATION:The Albury Club\, 519 Kiewa Street\, Albury NSW\, 519 Kiewa Street\, Albury\, New South Wales\, 2640\, Australia
CATEGORIES:Albury Wodonga Chapter
ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/06/Winter-Ball-1.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260804T120000
DTEND;TZID=Australia/Sydney:20260804T130000
DTSTAMP:20260624T062751Z
CREATED:20260619T034139Z
LAST-MODIFIED:20260624T062751Z
UID:10000372-1785844800-1785848400@faaa.au
SUMMARY:Webinar: Introducing the FAAA's Principles of Good Practice (Part 5)
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: Approach & Processes				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Tuesday 11 August 2026 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12pm – 1pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hours available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Eunice Sim 								\n				\n				\n				\n									Senior Manager of Investment and Advice – AFCA 								\n				\n				\n				\n									Bio 								\n				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Tim Goss 								\n				\n				\n				\n									THead of Service Delivery (Operational Capacity) – AFCA 								\n				\n				\n				\n									Bio
URL:https://faaa.au/event/webinar-introducing-the-faaas-principles-of-good-practice-part-5/
CATEGORIES:Virtual
ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/04/Principles-Good-Practice.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260806T120000
DTEND;TZID=Australia/Sydney:20260806T130000
DTSTAMP:20260619T043309Z
CREATED:20260619T042739Z
LAST-MODIFIED:20260619T043309Z
UID:10000376-1786017600-1786021200@faaa.au
SUMMARY:Webinar: Aged care technical rules: What you need to know
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: Approach & Processes				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Tuesday 11 August 2026 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12pm – 1pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hours available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Eunice Sim 								\n				\n				\n				\n									Senior Manager of Investment and Advice – AFCA 								\n				\n				\n				\n									Bio 								\n				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Tim Goss 								\n				\n				\n				\n									THead of Service Delivery (Operational Capacity) – AFCA 								\n				\n				\n				\n									Bio
URL:https://faaa.au/event/webinar-aged-care-technical-rules-what-you-need-to-know/
CATEGORIES:Virtual
ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/06/Website-Events-Feature-Image-9.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260811T120000
DTEND;TZID=Australia/Sydney:20260811T130000
DTSTAMP:20260727T020039Z
CREATED:20260727T014608Z
LAST-MODIFIED:20260727T020039Z
UID:10000387-1786449600-1786453200@faaa.au
SUMMARY:AFCA: Approach & Processes
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: Approach & Processes				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Tuesday 11 August 2026 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12pm – 1pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hours available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Eunice Sim 								\n				\n				\n				\n									Senior Manager of Investment and Advice – AFCA 								\n				\n				\n				\n									Bio 								\n				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Tim Goss 								\n				\n				\n				\n									THead of Service Delivery (Operational Capacity) – AFCA 								\n				\n				\n				\n									Bio
URL:https://faaa.au/event/afca-approach-processes/
CATEGORIES:Virtual
ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/07/Stress-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260813T120000
DTEND;TZID=Australia/Sydney:20260813T130000
DTSTAMP:20260715T235707Z
CREATED:20260715T235139Z
LAST-MODIFIED:20260715T235707Z
UID:10000384-1786622400-1786626000@faaa.au
SUMMARY:Webinar: AI and Financial Advice : Human Judgement Required
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: Approach & Processes				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Tuesday 11 August 2026 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12pm – 1pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hours available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Eunice Sim 								\n				\n				\n				\n									Senior Manager of Investment and Advice – AFCA 								\n				\n				\n				\n									Bio 								\n				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Tim Goss 								\n				\n				\n				\n									THead of Service Delivery (Operational Capacity) – AFCA 								\n				\n				\n				\n									Bio
URL:https://faaa.au/event/webinar-ai-and-financial-advice-human-judgement-required/
CATEGORIES:Virtual
ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/07/Advice-and-AI-2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260813T120000
DTEND;TZID=Australia/Sydney:20260813T150000
DTSTAMP:20260722T230818Z
CREATED:20260706T012712Z
LAST-MODIFIED:20260722T230818Z
UID:10000382-1786622400-1786633200@faaa.au
SUMMARY:FAAA Tasmania Chapter Professional Development Event
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: Approach & Processes				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Tuesday 11 August 2026 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12pm – 1pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hours available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Eunice Sim 								\n				\n				\n				\n									Senior Manager of Investment and Advice – AFCA 								\n				\n				\n				\n									Bio 								\n				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Tim Goss 								\n				\n				\n				\n									THead of Service Delivery (Operational Capacity) – AFCA 								\n				\n				\n				\n									Bio
URL:https://faaa.au/event/faaa-tasmania-chapter-professional-development-event/
LOCATION:Royal Automobile Club of Victoria (RACV)\, Level 1/154-156 Collins Street\, Hobart\, TAS\, 7000
CATEGORIES:Tasmania Chapter
ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/07/PD.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260813T180000
DTEND;TZID=Australia/Sydney:20260813T200000
DTSTAMP:20260721T014618Z
CREATED:20260709T225821Z
LAST-MODIFIED:20260721T014618Z
UID:10000383-1786644000-1786651200@faaa.au
SUMMARY:2026 FAAA Sydney INSPIRE Paint & Sip Networking Event
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: Approach & Processes				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Tuesday 11 August 2026 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12pm – 1pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hours available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Eunice Sim 								\n				\n				\n				\n									Senior Manager of Investment and Advice – AFCA 								\n				\n				\n				\n									Bio 								\n				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Tim Goss 								\n				\n				\n				\n									THead of Service Delivery (Operational Capacity) – AFCA 								\n				\n				\n				\n									Bio
URL:https://faaa.au/event/2026-faaa-sydney-inspire-paint-sip-networking-event/
LOCATION:Champainting\, 126 Oxford St\, Sydney
CATEGORIES:Sydney Metro Community Events
ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/07/Paint.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260818T120000
DTEND;TZID=Australia/Sydney:20260818T130000
DTSTAMP:20260619T034913Z
CREATED:20260619T034627Z
LAST-MODIFIED:20260619T034913Z
UID:10000373-1787054400-1787058000@faaa.au
SUMMARY:Webinar: Introducing the FAAA's Principles of Good Practice (Part 6)
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: Approach & Processes				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Tuesday 11 August 2026 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12pm – 1pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hours available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Eunice Sim 								\n				\n				\n				\n									Senior Manager of Investment and Advice – AFCA 								\n				\n				\n				\n									Bio 								\n				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Tim Goss 								\n				\n				\n				\n									THead of Service Delivery (Operational Capacity) – AFCA 								\n				\n				\n				\n									Bio
URL:https://faaa.au/event/webinar-introducing-the-faaas-principles-of-good-practice-part-6/
CATEGORIES:Virtual
ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/04/Principles-Good-Practice.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Perth:20260819T160000
DTEND;TZID=Australia/Perth:20260819T180000
DTSTAMP:20260618T070458Z
CREATED:20260327T015108Z
LAST-MODIFIED:20260618T070458Z
UID:10000324-1787155200-1787162400@faaa.au
SUMMARY:FAAA WA Inspire GROW Series 2026 - Session 1
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: Approach & Processes				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Tuesday 11 August 2026 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12pm – 1pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hours available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Eunice Sim 								\n				\n				\n				\n									Senior Manager of Investment and Advice – AFCA 								\n				\n				\n				\n									Bio 								\n				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Tim Goss 								\n				\n				\n				\n									THead of Service Delivery (Operational Capacity) – AFCA 								\n				\n				\n				\n									Bio
URL:https://faaa.au/event/faaa-wa-inspire-grow-series-2026-session-1/
LOCATION:Telethon Speech and Hearing\, 36 Dodd Street\, Wembley WA
CATEGORIES:Western Australia State Community
ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/03/Inspire-2.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260820T120000
DTEND;TZID=Australia/Sydney:20260820T130000
DTSTAMP:20260619T062654Z
CREATED:20260619T061656Z
LAST-MODIFIED:20260619T062654Z
UID:10000377-1787227200-1787230800@faaa.au
SUMMARY:Webinar: Navigating the Financial Adviser Professional Year
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: Approach & Processes				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Tuesday 11 August 2026 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12pm – 1pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hours available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Eunice Sim 								\n				\n				\n				\n									Senior Manager of Investment and Advice – AFCA 								\n				\n				\n				\n									Bio 								\n				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Tim Goss 								\n				\n				\n				\n									THead of Service Delivery (Operational Capacity) – AFCA 								\n				\n				\n				\n									Bio
URL:https://faaa.au/event/webinar-navigating-the-financial-adviser-professional-year/
CATEGORIES:Virtual
ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/06/Networking-Event.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260820T150000
DTEND;TZID=Australia/Sydney:20260820T180000
DTSTAMP:20260618T070018Z
CREATED:20260618T062935Z
LAST-MODIFIED:20260618T070018Z
UID:10000370-1787238000-1787248800@faaa.au
SUMMARY:FAAA Brisbane INSPIRE EMPOWER Happy Hour
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: Approach & Processes				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Tuesday 11 August 2026 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12pm – 1pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hours available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Eunice Sim 								\n				\n				\n				\n									Senior Manager of Investment and Advice – AFCA 								\n				\n				\n				\n									Bio 								\n				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Tim Goss 								\n				\n				\n				\n									THead of Service Delivery (Operational Capacity) – AFCA 								\n				\n				\n				\n									Bio
URL:https://faaa.au/event/faaa-brisbane-inspire-empower-happy-hour/
LOCATION:La La Land\, Prince Consort\, 230 Wickham Street\, Fortitude Valley\, 230 Wickham Street\, Fortitude Valley\, QLD\, 4006\, Australia
CATEGORIES:Brisbane Metro Community
ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/06/Inspire.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Brisbane:20260904T073000
DTEND;TZID=Australia/Brisbane:20260904T090000
DTSTAMP:20260727T052503Z
CREATED:20260518T021254Z
LAST-MODIFIED:20260727T052503Z
UID:10000354-1788507000-1788512400@faaa.au
SUMMARY:Start your day right: 2026 FAAA Gold Coast Chapter Coffee & Connect Event Series
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: Approach & Processes				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Tuesday 11 August 2026 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12pm – 1pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hours available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Eunice Sim 								\n				\n				\n				\n									Senior Manager of Investment and Advice – AFCA 								\n				\n				\n				\n									Bio 								\n				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Tim Goss 								\n				\n				\n				\n									THead of Service Delivery (Operational Capacity) – AFCA 								\n				\n				\n				\n									Bio
URL:https://faaa.au/event/start-your-day-right-2026-faaa-gold-coast-chapter-coffee-connect-event-series-2/
LOCATION:Canteen Social\, 1 Corporate Ct\, Bundall\, QLD\, 4217
CATEGORIES:Gold Coast Chapter
ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/05/Cafe.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260908T120000
DTEND;TZID=Australia/Sydney:20260908T130000
DTSTAMP:20260722T060448Z
CREATED:20260722T055811Z
LAST-MODIFIED:20260722T060448Z
UID:10000386-1788868800-1788872400@faaa.au
SUMMARY:Webinar: The Nervous System of Money: How safety\, stress and shame shape financial advice conversations
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: Approach & Processes				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Tuesday 11 August 2026 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12pm – 1pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hours available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Eunice Sim 								\n				\n				\n				\n									Senior Manager of Investment and Advice – AFCA 								\n				\n				\n				\n									Bio 								\n				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Tim Goss 								\n				\n				\n				\n									THead of Service Delivery (Operational Capacity) – AFCA 								\n				\n				\n				\n									Bio
URL:https://faaa.au/event/webinar-the-nervous-system-of-money-how-safety-stress-and-shame-shape-financial-advice-conversations/
CATEGORIES:Virtual
ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/07/Stress.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Perth:20260916T160000
DTEND;TZID=Australia/Perth:20260916T180000
DTSTAMP:20260618T070428Z
CREATED:20260327T015431Z
LAST-MODIFIED:20260618T070428Z
UID:10000325-1789574400-1789581600@faaa.au
SUMMARY:FAAA WA Inspire GROW Series 2026 - Session 2
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: Approach & Processes				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Tuesday 11 August 2026 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12pm – 1pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hours available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Eunice Sim 								\n				\n				\n				\n									Senior Manager of Investment and Advice – AFCA 								\n				\n				\n				\n									Bio 								\n				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Tim Goss 								\n				\n				\n				\n									THead of Service Delivery (Operational Capacity) – AFCA 								\n				\n				\n				\n									Bio
URL:https://faaa.au/event/faaa-wa-inspire-grow-series-2026-session-2/
LOCATION:Telethon Speech and Hearing\, 36 Dodd Street\, Wembley WA
CATEGORIES:Western Australia State Community
ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/03/Inspire-2.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260921T120000
DTEND;TZID=Australia/Sydney:20260921T150000
DTSTAMP:20260601T010226Z
CREATED:20260601T010226Z
LAST-MODIFIED:20260601T010226Z
UID:10000362-1789992000-1790002800@faaa.au
SUMMARY:2026 FAAA Melbourne AFL Grand Final Lunch
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: Approach & Processes				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Tuesday 11 August 2026 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12pm – 1pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hours available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Eunice Sim 								\n				\n				\n				\n									Senior Manager of Investment and Advice – AFCA 								\n				\n				\n				\n									Bio 								\n				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Tim Goss 								\n				\n				\n				\n									THead of Service Delivery (Operational Capacity) – AFCA 								\n				\n				\n				\n									Bio
URL:https://faaa.au/event/2026-faaa-melbourne-afl-grand-final-lunch/
LOCATION:Centrepiece\, Melbourne Park\, Olympic Boulevard\, Melbourne\, VIC
CATEGORIES:Melbourne Metro Community Events
ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/06/AFL-Lunch-1.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20261021T113000
DTEND;TZID=Australia/Sydney:20261021T150000
DTSTAMP:20260720T014614Z
CREATED:20260720T014614Z
LAST-MODIFIED:20260720T014614Z
UID:10000385-1792582200-1792594800@faaa.au
SUMMARY:FAAA Melbourne Inspire Lunch
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: Approach & Processes				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Tuesday 11 August 2026 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12pm – 1pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hours available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Eunice Sim 								\n				\n				\n				\n									Senior Manager of Investment and Advice – AFCA 								\n				\n				\n				\n									Bio 								\n				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Tim Goss 								\n				\n				\n				\n									THead of Service Delivery (Operational Capacity) – AFCA 								\n				\n				\n				\n									Bio
URL:https://faaa.au/event/faaa-melbourne-inspire-lunch/
LOCATION:RACV City Club\, 501 Bourke St\, Melbourne
CATEGORIES:Melbourne Metro Community Events,South East Melbourne Community
ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/07/Inspire-Melbourne-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Perth:20261028T160000
DTEND;TZID=Australia/Perth:20261028T180000
DTSTAMP:20260618T070259Z
CREATED:20260327T015515Z
LAST-MODIFIED:20260618T070259Z
UID:10000326-1793203200-1793210400@faaa.au
SUMMARY:FAAA WA Inspire GROW Series 2026 - Session 3
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: Approach & Processes				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Tuesday 11 August 2026 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12pm – 1pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hours available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Eunice Sim 								\n				\n				\n				\n									Senior Manager of Investment and Advice – AFCA 								\n				\n				\n				\n									Bio 								\n				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Tim Goss 								\n				\n				\n				\n									THead of Service Delivery (Operational Capacity) – AFCA 								\n				\n				\n				\n									Bio
URL:https://faaa.au/event/faaa-wa-inspire-grow-series-2026-session-3/
LOCATION:Telethon Speech and Hearing\, 36 Dodd Street\, Wembley WA
CATEGORIES:Western Australia State Community
ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/03/Inspire-2.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20261030T080000
DTEND;TZID=Australia/Sydney:20261030T160000
DTSTAMP:20260514T010627Z
CREATED:20260514T004810Z
LAST-MODIFIED:20260514T010627Z
UID:10000353-1793347200-1793376000@faaa.au
SUMMARY:FAAA Tasmania Chapter Golf Day 2026
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: Approach & Processes				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Tuesday 11 August 2026 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12pm – 1pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hours available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Eunice Sim 								\n				\n				\n				\n									Senior Manager of Investment and Advice – AFCA 								\n				\n				\n				\n									Bio 								\n				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Tim Goss 								\n				\n				\n				\n									THead of Service Delivery (Operational Capacity) – AFCA 								\n				\n				\n				\n									Bio
URL:https://faaa.au/event/faaa-tasmania-chapter-golf-day-2026/
LOCATION:Kingston Beach Golf Course\, 1 Channel Highway\, Kingston TAS 7050
CATEGORIES:Tasmania Chapter,VIC & TAS Regional Community Events
ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/05/Golf-Day.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Brisbane:20261113T073000
DTEND;TZID=Australia/Brisbane:20261113T090000
DTSTAMP:20260519T005056Z
CREATED:20260518T021904Z
LAST-MODIFIED:20260519T005056Z
UID:10000356-1794555000-1794560400@faaa.au
SUMMARY:Start your day right: 2026 FAAA Gold Coast Chapter Coffee & Connect Event Series
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: Approach & Processes				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Tuesday 11 August 2026 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12pm – 1pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hours available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Eunice Sim 								\n				\n				\n				\n									Senior Manager of Investment and Advice – AFCA 								\n				\n				\n				\n									Bio 								\n				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Tim Goss 								\n				\n				\n				\n									THead of Service Delivery (Operational Capacity) – AFCA 								\n				\n				\n				\n									Bio
URL:https://faaa.au/event/start-your-day-right-2026-faaa-gold-coast-chapter-coffee-connect-event-series-3/
LOCATION:Canteen Social\, 1 Corporate Ct\, Bundall\, QLD\, 4217
CATEGORIES:Gold Coast Chapter
ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/05/Cafe.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261124
DTEND;VALUE=DATE:20261127
DTSTAMP:20260623T004400Z
CREATED:20260429T062807Z
LAST-MODIFIED:20260623T004400Z
UID:10000345-1795478400-1795737599@faaa.au
SUMMARY:FAAA Congress 2026
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: Approach & Processes				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Tuesday 11 August 2026 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12pm – 1pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hours available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Eunice Sim 								\n				\n				\n				\n									Senior Manager of Investment and Advice – AFCA 								\n				\n				\n				\n									Bio 								\n				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Tim Goss 								\n				\n				\n				\n									THead of Service Delivery (Operational Capacity) – AFCA 								\n				\n				\n				\n									Bio
URL:https://faaa.au/event/faaa-congress-2026/
LOCATION:Melbourne Convention and Exhibition Centre\, 1 Convention Centre Place\, South Wharf
CATEGORIES:National
ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/04/Congress-for-site.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20270301
DTEND;VALUE=DATE:20270306
DTSTAMP:20260619T002744Z
CREATED:20260504T235832Z
LAST-MODIFIED:20260619T002744Z
UID:10000351-1803859200-1804291199@faaa.au
SUMMARY:FAAA Cebu Study Tour - Note New Dates - 1st Week of March 2027
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: Approach & Processes				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Tuesday 11 August 2026 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12pm – 1pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hours available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insight into how the Australian Financial Complaints Authority (AFCA) manages complaints and disputes involving financial firms. This webinar provides an end-to-end overview of AFCA’s approach\, covering jurisdiction\, complaint registration and referral\, internal dispute resolution requirements\, case management\, conciliation and negotiation processes\, investigations\, and decision-making pathways. Learn what AFCA considers at each stage\, common misconceptions about jurisdiction and merit\, and how effective early dispute resolution can improve outcomes for both firms and clients. Designed to help advisers better understand the process and confidently navigate complaints when they arise. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Eunice Sim 								\n				\n				\n				\n									Senior Manager of Investment and Advice – AFCA 								\n				\n				\n				\n									Bio 								\n				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Tim Goss 								\n				\n				\n				\n									THead of Service Delivery (Operational Capacity) – AFCA 								\n				\n				\n				\n									Bio
URL:https://faaa.au/event/faaa-cebu-study-tour-late-august-2026/
CATEGORIES:National
ATTACH;FMTTYPE=image/webp:https://faaa.au/wp-content/uploads/2026/05/CEBU.webp
END:VEVENT
END:VCALENDAR