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DTSTART;TZID=Australia/Sydney:20260422T173000
DTEND;TZID=Australia/Sydney:20260422T193000
DTSTAMP:20260428T235806
CREATED:20260319T001511Z
LAST-MODIFIED:20260319T003125Z
UID:10000319-1776879000-1776886200@faaa.au
SUMMARY:FAAA WA GEN NEXT: Building your path as an adviser
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: The Consumer Experience				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Wednesday 20 May 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12:00pm – 1:00pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hour available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Neil Kendall OAM CFP® 								\n				\n				\n				\n									Adviser\, Tupicoffs 								\n				\n				\n				\n									Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally.
URL:https://faaa.au/event/faaa-wa-gen-next-building-your-path-as-an-adviser/
LOCATION:Capital Partners\, 22 Delhi Street\, West Perth
CATEGORIES:Western Australia State Community
ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/03/WA-Gen-NExt.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260421T120000
DTEND;TZID=Australia/Sydney:20260421T130000
DTSTAMP:20260428T235806
CREATED:20260329T222212Z
LAST-MODIFIED:20260329T222852Z
UID:10000329-1776772800-1776776400@faaa.au
SUMMARY:Webinar: Being Self Licensed: Is it right for you?
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: The Consumer Experience				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Wednesday 20 May 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12:00pm – 1:00pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hour available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Neil Kendall OAM CFP® 								\n				\n				\n				\n									Adviser\, Tupicoffs 								\n				\n				\n				\n									Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally.
URL:https://faaa.au/event/webinar-being-self-licensed-is-it-right-for-you/
CATEGORIES:Virtual
ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/03/3.3.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260417T084500
DTEND;TZID=Australia/Sydney:20260417T153000
DTSTAMP:20260428T235806
CREATED:20260227T045856Z
LAST-MODIFIED:20260227T051310Z
UID:10000313-1776415500-1776439800@faaa.au
SUMMARY:2026 FAAA Ballarat Chapter Annual Golf Day
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: The Consumer Experience				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Wednesday 20 May 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12:00pm – 1:00pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hour available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Neil Kendall OAM CFP® 								\n				\n				\n				\n									Adviser\, Tupicoffs 								\n				\n				\n				\n									Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally.
URL:https://faaa.au/event/2026-faaa-ballarat-chapter-annual-golf-day/
LOCATION:Ballarat Golf Club\, 1800 Sturt Street\, Ballarat\, Victoria\, 3350\, Australia
CATEGORIES:VIC & TAS Regional Community Events
ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/02/Website-Events-Feature-Image-16.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260417T073000
DTEND;TZID=Australia/Sydney:20260417T150000
DTSTAMP:20260428T235806
CREATED:20260204T045533Z
LAST-MODIFIED:20260204T050404Z
UID:10000301-1776411000-1776438000@faaa.au
SUMMARY:2026 FAAA Brisbane Metro Community Annual Golf Day
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: The Consumer Experience				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Wednesday 20 May 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12:00pm – 1:00pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hour available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Neil Kendall OAM CFP® 								\n				\n				\n				\n									Adviser\, Tupicoffs 								\n				\n				\n				\n									Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally.
URL:https://faaa.au/event/2026-faaa-brisbane-metro-community-annual-golf-day/
LOCATION:The Brisbane Golf Club\, 70 Tennyson Memorial Avenue\, Yeerongpilly\, QLD\, 4105\, Australia
CATEGORIES:Brisbane Metro Community
ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/02/Golf-.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260416T173000
DTEND;TZID=Australia/Sydney:20260416T190000
DTSTAMP:20260428T235806
CREATED:20260306T015205Z
LAST-MODIFIED:20260306T020016Z
UID:10000317-1776360600-1776366000@faaa.au
SUMMARY:FAAA Albury Wodonga GEN NEXT  Ales & Tales Event
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: The Consumer Experience				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Wednesday 20 May 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12:00pm – 1:00pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hour available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Neil Kendall OAM CFP® 								\n				\n				\n				\n									Adviser\, Tupicoffs 								\n				\n				\n				\n									Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally.
URL:https://faaa.au/event/faaa-albury-wodonga-gen-next-ales-tales-event/
LOCATION:The Woolhouse\, 600 Dean Street\, Albury
CATEGORIES:Albury Wodonga Chapter,NSW & ACT Regional Community Events
ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/03/Website-Events-Feature-Image-2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260416T120000
DTEND;TZID=Australia/Sydney:20260416T131500
DTSTAMP:20260428T235806
CREATED:20251215T051210Z
LAST-MODIFIED:20251215T051210Z
UID:10000276-1776340800-1776345300@faaa.au
SUMMARY:Masterclass: Retirement life in the shadow of dependants
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: The Consumer Experience				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Wednesday 20 May 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12:00pm – 1:00pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hour available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Neil Kendall OAM CFP® 								\n				\n				\n				\n									Adviser\, Tupicoffs 								\n				\n				\n				\n									Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally.
URL:https://faaa.au/event/masterclass-retirement-life-in-the-shadow-of-dependants/
CATEGORIES:Virtual
ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2025/12/7.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Perth:20260415T090000
DTEND;TZID=Australia/Perth:20260415T103000
DTSTAMP:20260428T235806
CREATED:20260302T020636Z
LAST-MODIFIED:20260302T021423Z
UID:10000316-1776243600-1776249000@faaa.au
SUMMARY:FAAA Western Australia GEN NEXT Mentoring Program Information Session
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: The Consumer Experience				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Wednesday 20 May 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12:00pm – 1:00pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hour available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Neil Kendall OAM CFP® 								\n				\n				\n				\n									Adviser\, Tupicoffs 								\n				\n				\n				\n									Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally.
URL:https://faaa.au/event/faaa-western-australia-gen-next-mentoring-program-information-session/
LOCATION:Level 14\, 140 St Georges Terrace WA 6000
CATEGORIES:Gen Next Community,Western Australia State Community
ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/03/Future-Forward-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260414T120000
DTEND;TZID=Australia/Sydney:20260414T130000
DTSTAMP:20260428T235806
CREATED:20260329T220143Z
LAST-MODIFIED:20260329T221704Z
UID:10000328-1776168000-1776171600@faaa.au
SUMMARY:Webinar: Exploring how the use of AI in financial planning impacts ethical practice
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: The Consumer Experience				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Wednesday 20 May 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12:00pm – 1:00pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hour available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Neil Kendall OAM CFP® 								\n				\n				\n				\n									Adviser\, Tupicoffs 								\n				\n				\n				\n									Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally.
URL:https://faaa.au/event/webinar-exploring-how-the-use-of-ai-in-financial-planning-impacts-ethical-practice/
CATEGORIES:Virtual
ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/03/Advice-and-AI.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260401T113000
DTEND;TZID=Australia/Sydney:20260401T123000
DTSTAMP:20260428T235806
CREATED:20260323T032239Z
LAST-MODIFIED:20260324T035719Z
UID:10000321-1775043000-1775046600@faaa.au
SUMMARY:Webinar: Introducing the Chant West Adviser-Ready Fund Rating
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: The Consumer Experience				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Wednesday 20 May 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12:00pm – 1:00pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hour available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Neil Kendall OAM CFP® 								\n				\n				\n				\n									Adviser\, Tupicoffs 								\n				\n				\n				\n									Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally.
URL:https://faaa.au/event/introducing-the-chant-west-adviser-ready-fund-rating/
CATEGORIES:Virtual
ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/03/Future-Forward-2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260331T120000
DTEND;TZID=Australia/Sydney:20260331T130000
DTSTAMP:20260428T235806
CREATED:20260301T234241Z
LAST-MODIFIED:20260301T235332Z
UID:10000314-1774958400-1774962000@faaa.au
SUMMARY:Webinar: Top Performer Workshop: What Leading Businesses do Differently
DESCRIPTION:Upcoming webinar\n				\n				\n						\n				\n				\n				\n					AFCA: The Consumer Experience				\n				\n				\n					\n				\n		\n					\n		\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Wednesday 20 May 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									12:00pm – 1:00pm AEST 								\n				\n				\n		\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Up to 1 CPD hour available  								\n				\n				\n		\n				\n				\n									\n					\n						\n									Register now\n					\n					\n				\n								\n				\n				\n				\n				\n									For guidance on creating your FAAA Learn account\, click here 								\n				\n				\n		\n				\n				\n																														\n				\n				\n					\n				\n		\n					\n		\n				\n				\n					Session Overview				\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. 								\n				\n				\n					\n				\n		\n					\n				\n				\n					Meet your speakers				\n				\n					\n				\n		\n					\n		\n				\n				\n																														\n				\n				\n		\n				\n				\n									Neil Kendall OAM CFP® 								\n				\n				\n				\n									Adviser\, Tupicoffs 								\n				\n				\n				\n									Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally.
URL:https://faaa.au/event/webinar-top-performer-workshop-what-leading-businesses-do-differently/
CATEGORIES:Virtual
ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/03/Walking-4.png
END:VEVENT
END:VCALENDAR