BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Financial Advice Association Australia - ECPv6.15.20//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:Financial Advice Association Australia X-ORIGINAL-URL:https://faaa.au X-WR-CALDESC:Events for Financial Advice Association Australia REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:Australia/Sydney BEGIN:STANDARD TZOFFSETFROM:+1100 TZOFFSETTO:+1000 TZNAME:AEST DTSTART:20250405T160000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+1000 TZOFFSETTO:+1100 TZNAME:AEDT DTSTART:20251004T160000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+1100 TZOFFSETTO:+1000 TZNAME:AEST DTSTART:20260404T160000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+1000 TZOFFSETTO:+1100 TZNAME:AEDT DTSTART:20261003T160000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+1100 TZOFFSETTO:+1000 TZNAME:AEST DTSTART:20270403T160000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+1000 TZOFFSETTO:+1100 TZNAME:AEDT DTSTART:20271002T160000 END:DAYLIGHT END:VTIMEZONE BEGIN:VTIMEZONE TZID:Australia/Perth BEGIN:STANDARD TZOFFSETFROM:+0800 TZOFFSETTO:+0800 TZNAME:AWST DTSTART:20250101T000000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260506T120000 DTEND;TZID=Australia/Sydney:20260506T130000 DTSTAMP:20260425T055136 CREATED:20260401T234210Z LAST-MODIFIED:20260401T234632Z UID:10000332-1778068800-1778072400@faaa.au SUMMARY:Webinar: Downsizer Contributions: an overview & strategies DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: The Consumer Experience \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Wednesday 20 May \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12:00pm – 1:00pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hour available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Neil Kendall OAM CFP® \n \n \n \n Adviser\, Tupicoffs \n \n \n \n Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally. URL:https://faaa.au/event/webinar-downsizer-contributions-an-overview-strategies/ CATEGORIES:Virtual ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/04/Downsizer.png END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20260505 DTEND;VALUE=DATE:20260506 DTSTAMP:20260425T055136 CREATED:20250728T040123Z LAST-MODIFIED:20260325T041926Z UID:10000216-1777939200-1778025599@faaa.au SUMMARY:FAAA Roadshow: Melbourne DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: The Consumer Experience \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Wednesday 20 May \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12:00pm – 1:00pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hour available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Neil Kendall OAM CFP® \n \n \n \n Adviser\, Tupicoffs \n \n \n \n Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally. URL:https://faaa.au/event/faaa-roadshow-2026-melbourne/ LOCATION:Melbourne Convention and Exhibition Centre\, 1 Convention Centre Place\, South Wharf CATEGORIES:Melbourne Metro Community Events,National ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2025/07/Mel.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260501T080000 DTEND;TZID=Australia/Sydney:20260501T093000 DTSTAMP:20260425T055136 CREATED:20260323T221149Z LAST-MODIFIED:20260327T005058Z UID:10000322-1777622400-1777627800@faaa.au SUMMARY:FAAA Riverina Chapter Wagga Wagga Gold Cup Networking Breakfast DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: The Consumer Experience \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Wednesday 20 May \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12:00pm – 1:00pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hour available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Neil Kendall OAM CFP® \n \n \n \n Adviser\, Tupicoffs \n \n \n \n Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally. URL:https://faaa.au/event/faaa-riverina-chapter-wagga-wagga-gold-cup-networking-breakfast/ LOCATION:Uneke Lounge – 140 Fitzmaurice Street Wagga Wagga CATEGORIES:NSW & ACT Regional Community Events ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/03/Golfing-3.png END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20260430 DTEND;VALUE=DATE:20260501 DTSTAMP:20260425T055136 CREATED:20250728T040035Z LAST-MODIFIED:20260325T041845Z UID:10000215-1777507200-1777593599@faaa.au SUMMARY:FAAA Roadshow: Canberra DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: The Consumer Experience \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Wednesday 20 May \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12:00pm – 1:00pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hour available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Neil Kendall OAM CFP® \n \n \n \n Adviser\, Tupicoffs \n \n \n \n Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally. URL:https://faaa.au/event/faaa-roadshow-2026-canberra/ LOCATION:The Boat House\, Grevillea Park\, Menindee Drive\, Barton CATEGORIES:ACT Chapter,National ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2025/07/Can.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260429T160000 DTEND;TZID=Australia/Sydney:20260429T180000 DTSTAMP:20260425T055136 CREATED:20260408T005432Z LAST-MODIFIED:20260408T043539Z UID:10000335-1777478400-1777485600@faaa.au SUMMARY:FAAA ACT GEN NEXT Ales and Tales Event DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: The Consumer Experience \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Wednesday 20 May \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12:00pm – 1:00pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hour available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Neil Kendall OAM CFP® \n \n \n \n Adviser\, Tupicoffs \n \n \n \n Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally. URL:https://faaa.au/event/faaa-canberra-gen-next-ales-and-tales-event/ LOCATION:Joe’s Bar\, East Hotel\, 69 Canberra Avenue\, Kingston ACT CATEGORIES:ACT Chapter ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/04/Gen-Next-1.png END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20260428 DTEND;VALUE=DATE:20260429 DTSTAMP:20260425T055136 CREATED:20250728T035808Z LAST-MODIFIED:20260325T041952Z UID:10000214-1777334400-1777420799@faaa.au SUMMARY:FAAA Roadshow: Brisbane DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: The Consumer Experience \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Wednesday 20 May \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12:00pm – 1:00pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hour available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Neil Kendall OAM CFP® \n \n \n \n Adviser\, Tupicoffs \n \n \n \n Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally. URL:https://faaa.au/event/faaa-roadshow-2026-brisbane/ LOCATION:Brisbane Convention and Exhibition Centre\, Merivale Street\, South Brisbane CATEGORIES:Brisbane Metro Community,National ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2025/07/Professional-Development-Lunch.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260427T071500 DTEND;TZID=Australia/Sydney:20260427T150000 DTSTAMP:20260425T055136 CREATED:20260213T041721Z LAST-MODIFIED:20260420T235238Z UID:10000305-1777274100-1777302000@faaa.au SUMMARY:SOLD OUT 2026 FAAA Melbourne Metro Community Annual Golf Day DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: The Consumer Experience \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Wednesday 20 May \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12:00pm – 1:00pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hour available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Neil Kendall OAM CFP® \n \n \n \n Adviser\, Tupicoffs \n \n \n \n Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally. URL:https://faaa.au/event/2026-faaa-melbourne-metro-community-annual-golf-day/ LOCATION:Latrobe Golf Club\, 8 Farm Road\, Alphington VIC CATEGORIES:Melbourne Metro Community Events ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/02/Website-Events-Feature-Image-25.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260423T120000 DTEND;TZID=Australia/Sydney:20260423T131500 DTSTAMP:20260425T055136 CREATED:20251215T051404Z LAST-MODIFIED:20251215T051404Z UID:10000277-1776945600-1776950100@faaa.au SUMMARY:Masterclass: Legacy\, fairness & ethical dilemmas in multi-generational planning DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: The Consumer Experience \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Wednesday 20 May \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12:00pm – 1:00pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hour available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Neil Kendall OAM CFP® \n \n \n \n Adviser\, Tupicoffs \n \n \n \n Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally. URL:https://faaa.au/event/masterclass-legacy-fairness-ethical-dilemmas-in-multi-generational-planning/ CATEGORIES:Virtual ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2025/12/8.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260422T173000 DTEND;TZID=Australia/Sydney:20260422T193000 DTSTAMP:20260425T055136 CREATED:20260319T001511Z LAST-MODIFIED:20260319T003125Z UID:10000319-1776879000-1776886200@faaa.au SUMMARY:FAAA WA GEN NEXT: Building your path as an adviser DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: The Consumer Experience \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Wednesday 20 May \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12:00pm – 1:00pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hour available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Neil Kendall OAM CFP® \n \n \n \n Adviser\, Tupicoffs \n \n \n \n Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally. URL:https://faaa.au/event/faaa-wa-gen-next-building-your-path-as-an-adviser/ LOCATION:Capital Partners\, 22 Delhi Street\, West Perth CATEGORIES:Western Australia State Community ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/03/WA-Gen-NExt.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260421T120000 DTEND;TZID=Australia/Sydney:20260421T130000 DTSTAMP:20260425T055136 CREATED:20260329T222212Z LAST-MODIFIED:20260329T222852Z UID:10000329-1776772800-1776776400@faaa.au SUMMARY:Webinar: Being Self Licensed: Is it right for you? DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: The Consumer Experience \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Wednesday 20 May \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12:00pm – 1:00pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hour available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Neil Kendall OAM CFP® \n \n \n \n Adviser\, Tupicoffs \n \n \n \n Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally. URL:https://faaa.au/event/webinar-being-self-licensed-is-it-right-for-you/ CATEGORIES:Virtual ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/03/3.3.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260417T084500 DTEND;TZID=Australia/Sydney:20260417T153000 DTSTAMP:20260425T055136 CREATED:20260227T045856Z LAST-MODIFIED:20260227T051310Z UID:10000313-1776415500-1776439800@faaa.au SUMMARY:2026 FAAA Ballarat Chapter Annual Golf Day DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: The Consumer Experience \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Wednesday 20 May \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12:00pm – 1:00pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hour available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Neil Kendall OAM CFP® \n \n \n \n Adviser\, Tupicoffs \n \n \n \n Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally. URL:https://faaa.au/event/2026-faaa-ballarat-chapter-annual-golf-day/ LOCATION:Ballarat Golf Club\, 1800 Sturt Street\, Ballarat\, Victoria\, 3350\, Australia CATEGORIES:VIC & TAS Regional Community Events ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/02/Website-Events-Feature-Image-16.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260417T073000 DTEND;TZID=Australia/Sydney:20260417T150000 DTSTAMP:20260425T055137 CREATED:20260204T045533Z LAST-MODIFIED:20260204T050404Z UID:10000301-1776411000-1776438000@faaa.au SUMMARY:2026 FAAA Brisbane Metro Community Annual Golf Day DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: The Consumer Experience \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Wednesday 20 May \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12:00pm – 1:00pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hour available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Neil Kendall OAM CFP® \n \n \n \n Adviser\, Tupicoffs \n \n \n \n Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally. URL:https://faaa.au/event/2026-faaa-brisbane-metro-community-annual-golf-day/ LOCATION:The Brisbane Golf Club\, 70 Tennyson Memorial Avenue\, Yeerongpilly\, QLD\, 4105\, Australia CATEGORIES:Brisbane Metro Community ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/02/Golf-.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260416T173000 DTEND;TZID=Australia/Sydney:20260416T190000 DTSTAMP:20260425T055137 CREATED:20260306T015205Z LAST-MODIFIED:20260306T020016Z UID:10000317-1776360600-1776366000@faaa.au SUMMARY:FAAA Albury Wodonga GEN NEXT Ales & Tales Event DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: The Consumer Experience \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Wednesday 20 May \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12:00pm – 1:00pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hour available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Neil Kendall OAM CFP® \n \n \n \n Adviser\, Tupicoffs \n \n \n \n Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally. URL:https://faaa.au/event/faaa-albury-wodonga-gen-next-ales-tales-event/ LOCATION:The Woolhouse\, 600 Dean Street\, Albury CATEGORIES:Albury Wodonga Chapter,NSW & ACT Regional Community Events ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/03/Website-Events-Feature-Image-2.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260416T120000 DTEND;TZID=Australia/Sydney:20260416T131500 DTSTAMP:20260425T055137 CREATED:20251215T051210Z LAST-MODIFIED:20251215T051210Z UID:10000276-1776340800-1776345300@faaa.au SUMMARY:Masterclass: Retirement life in the shadow of dependants DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: The Consumer Experience \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Wednesday 20 May \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12:00pm – 1:00pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hour available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Neil Kendall OAM CFP® \n \n \n \n Adviser\, Tupicoffs \n \n \n \n Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally. URL:https://faaa.au/event/masterclass-retirement-life-in-the-shadow-of-dependants/ CATEGORIES:Virtual ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2025/12/7.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Perth:20260415T090000 DTEND;TZID=Australia/Perth:20260415T103000 DTSTAMP:20260425T055137 CREATED:20260302T020636Z LAST-MODIFIED:20260302T021423Z UID:10000316-1776243600-1776249000@faaa.au SUMMARY:FAAA Western Australia GEN NEXT Mentoring Program Information Session DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: The Consumer Experience \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Wednesday 20 May \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12:00pm – 1:00pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hour available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Neil Kendall OAM CFP® \n \n \n \n Adviser\, Tupicoffs \n \n \n \n Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally. URL:https://faaa.au/event/faaa-western-australia-gen-next-mentoring-program-information-session/ LOCATION:Level 14\, 140 St Georges Terrace WA 6000 CATEGORIES:Gen Next Community,Western Australia State Community ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/03/Future-Forward-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260414T120000 DTEND;TZID=Australia/Sydney:20260414T130000 DTSTAMP:20260425T055137 CREATED:20260329T220143Z LAST-MODIFIED:20260329T221704Z UID:10000328-1776168000-1776171600@faaa.au SUMMARY:Webinar: Exploring how the use of AI in financial planning impacts ethical practice DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: The Consumer Experience \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Wednesday 20 May \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12:00pm – 1:00pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hour available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Neil Kendall OAM CFP® \n \n \n \n Adviser\, Tupicoffs \n \n \n \n Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally. URL:https://faaa.au/event/webinar-exploring-how-the-use-of-ai-in-financial-planning-impacts-ethical-practice/ CATEGORIES:Virtual ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/03/Advice-and-AI.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260401T113000 DTEND;TZID=Australia/Sydney:20260401T123000 DTSTAMP:20260425T055137 CREATED:20260323T032239Z LAST-MODIFIED:20260324T035719Z UID:10000321-1775043000-1775046600@faaa.au SUMMARY:Webinar: Introducing the Chant West Adviser-Ready Fund Rating DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: The Consumer Experience \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Wednesday 20 May \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12:00pm – 1:00pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hour available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Neil Kendall OAM CFP® \n \n \n \n Adviser\, Tupicoffs \n \n \n \n Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally. URL:https://faaa.au/event/introducing-the-chant-west-adviser-ready-fund-rating/ CATEGORIES:Virtual ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/03/Future-Forward-2.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260331T120000 DTEND;TZID=Australia/Sydney:20260331T130000 DTSTAMP:20260425T055137 CREATED:20260301T234241Z LAST-MODIFIED:20260301T235332Z UID:10000314-1774958400-1774962000@faaa.au SUMMARY:Webinar: Top Performer Workshop: What Leading Businesses do Differently DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: The Consumer Experience \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Wednesday 20 May \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12:00pm – 1:00pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hour available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Neil Kendall OAM CFP® \n \n \n \n Adviser\, Tupicoffs \n \n \n \n Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally. URL:https://faaa.au/event/webinar-top-performer-workshop-what-leading-businesses-do-differently/ CATEGORIES:Virtual ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2026/03/Walking-4.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260326T120000 DTEND;TZID=Australia/Sydney:20260326T131500 DTSTAMP:20260425T055137 CREATED:20251215T051106Z LAST-MODIFIED:20251215T051106Z UID:10000275-1774526400-1774530900@faaa.au SUMMARY:Masterclass: When life changes overnight – becoming a carer DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: The Consumer Experience \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Wednesday 20 May \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12:00pm – 1:00pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hour available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Neil Kendall OAM CFP® \n \n \n \n Adviser\, Tupicoffs \n \n \n \n Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally. URL:https://faaa.au/event/masterclass-when-life-changes-overnight-becoming-a-carer/ CATEGORIES:Virtual ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2025/12/6.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260326T103000 DTEND;TZID=Australia/Sydney:20260326T203000 DTSTAMP:20260425T055137 CREATED:20251215T043257Z LAST-MODIFIED:20251215T044300Z UID:10000268-1774521000-1774557000@faaa.au SUMMARY:Golf Day DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: The Consumer Experience \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Wednesday 20 May \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12:00pm – 1:00pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hour available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Neil Kendall OAM CFP® \n \n \n \n Adviser\, Tupicoffs \n \n \n \n Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally. URL:https://faaa.au/event/golf-day/ LOCATION:West Lakes Golf Club\, 26 Lochside Drive\, West Lakes SA CATEGORIES:South Australia State Community Events ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2025/12/Website-Events-Feature-Image-68.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Sydney:20260325T120000 DTEND;TZID=Australia/Sydney:20260325T130000 DTSTAMP:20260425T055137 CREATED:20260302T002655Z LAST-MODIFIED:20260302T003623Z UID:10000315-1774440000-1774443600@faaa.au SUMMARY:Webinar: In Conversation with Sarah & David: Advocacy & Projects Update DESCRIPTION:Upcoming webinar\n \n \n \n \n \n \n AFCA: The Consumer Experience \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Wednesday 20 May \n \n \n \n \n \n \n \n \n \n \n \n \n \n 12:00pm – 1:00pm AEST \n \n \n \n \n \n \n \n \n \n \n \n \n \n Up to 1 CPD hour available  \n \n \n \n \n \n \n \n \n Register now\n \n \n \n \n \n \n \n \n For guidance on creating your FAAA Learn account\, click here \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Session Overview \n \n \n \n \n \n \n \n \n \n \n \n Gain practical insights into what consumers experience when lodging a complaint with AFCA and learn how to support them with clarity and confidence throughout the process. This webinar breaks down each stage of the journey and offers simple\, effective strategies to guide consumers through challenges and expectations. You’ll also discover key takeaways that can strengthen your own advice approach\, helping you deliver clearer communication\, better outcomes\, and a more supportive consumer experience. \n \n \n \n \n \n \n \n \n Meet your speakers \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Neil Kendall OAM CFP® \n \n \n \n Adviser\, Tupicoffs \n \n \n \n Neil joined Tupicoffs in 2002 after spending many years with major financial institutions. Neil has been Chair of the Financial Planning Association Board and the Chair of the Financial Planning Standards Board Council. During his role as an FPA Director\, he has been pivotal in the FPA’s evolution into a professional association and in raising standards for members. Neil worked with members\, government and lawmakers to ensure the profession evolved. During his time as Chair of FPSB\, Neil was involved in lifting the standards of financial planning and in the management of the CERTIFIED FINANCIAL PLANNER® designation globally. URL:https://faaa.au/event/webinar-in-conversation-with-sarah-david-advocacy-projects-update/ CATEGORIES:Virtual ATTACH;FMTTYPE=image/png:https://faaa.au/wp-content/uploads/2025/10/Website-Events-Feature-Image-61.png END:VEVENT END:VCALENDAR