FAAA members agree to be bound by various professional and ethical standards set out in the FAAA Professional Code. These standards reflect the commitment of members of the FAAA to meet a high standard of professional conduct, providing a quality of service which achieves credibility among, and the confidence of, the public and the business community. To ensure all members uphold these standards, the FAAA has a formal process which enables complaints about members to be heard, evaluated and, where appropriate, disciplinary action to be taken. The FAAA does not have the jurisdiction to award compensation to consumers.
Raising your concerns and making a complaint
Depending on whether you think you have lost money because of advice you received, there are different routes through which concerns can be raised. Our fact sheet for consumers provides more information on this, but if you would like to discuss please feel free to email [email protected] and we will arrange a time to speak to you.
Download fact sheetHow complaints are dealt with
Complaints against FAAA members are governed by the FPA Disciplinary Regulations (2019). Once a complaint is initiated, investigated and presented for hearing, the Chair (or Deputy Chair) of the Conduct Review Commission (CRC) decides the outcome of the complaint. The CRC is an independent decision-making body removed from the FAAA. The outcomes that can be reached include dismissal of the complaint, classification of the complaint as a minor instance of unsatisfactory conduct or progression to a full hearing where sanctions may be imposed.
How to make a complaint
The FAAA can deal with complaints about itself and its members only. FAAA members agree to be bound by various professional and ethical standards set out in the FAAA Professional Code. These standards reflect the commitment of members of the FAAA to meet a high standard of professional conduct; providing a quality of service which achieves credibility among, and the confidence of, the public and the business community. To ensure all members uphold these standards, the FAAA has a formal process which enables complaints about members to be heard, evaluated and, where appropriate, disciplinary action to be taken.
Consumers looking to making a complaint to the FAAA, can do so by completing the FAAA Complaint Form.
Read more about making a complaint against an FAAA member
Frequently asked questions
In what circumstances can the FAAA assist me?
In what circumstances will the FAAA be unable to assist me?
What information will be requested from me (the complainant)?
What information will I be entitled to as the complainant?
Does the FAAA provide compensation for clients who have suffered a loss from poor financial advice?
Does the FAAA handle complaints against licensees and product providers?
Any questions?
Please email or call our Professional Standards team directly on 02 9220 4518.