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Upcoming webinar
The Nervous System of Money: How safety, stress and shame shape financial advice conversations
Tuesday 8 September 2026
12:00pm – 1:00pm AEST
Up to 1 CPD hour available
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Session Overview
Financial advice is not only a cognitive process; it is also shaped by the client’s nervous system, emotional history and sense of psychological safety. When clients feel threatened, overwhelmed or ashamed, their capacity to process information, weigh options, communicate openly and make considered financial decisions may be reduced.
This session explores how stress responses such as fight, flight, freeze and fawn can appear in financial advice conversations, including avoidance, indecision, defensiveness, people-pleasing and difficulty following through. It also examines the role of money shame and how adviser language, pacing and communication can either increase distress or support greater client engagement.
Participants will learn practical, trauma-informed strategies for creating safer and more effective advice conversations without moving beyond the adviser’s professional scope. The session will provide tools for recognising signs of dysregulation, reducing shame, supporting client autonomy and adapting communication when clients are under financial or emotional pressure. Advisers will leave with a clearer understanding of how nervous-system awareness can strengthen trust, informed decision-making and long-term client relationships.
Meet your speakers
Jane Monica-Jones
CEO, Provoco Institute
Jane Monica-Jones is a leading financial therapist, trauma-informed financial wellbeing specialist, educator and author working at the intersection of psychology, trauma and money.
She is the founder and CEO of the Procovo Institute, which provides professional education in trauma-informed financial practice, and co-founder of the Financial Wellbeing Company. Jane trains financial and therapeutic professionals in understanding how trauma, stress, shame and nervous-system responses influence financial behaviour, decision-making and client engagement. Jane is also a Somatic Experiencing Practitioner and has extensive experience translating complex psychological and physiological concepts into practical strategies for financial professionals. Her work focuses on helping advisers and practitioners create psychologically safer conversations, strengthen client capacity and autonomy, and respond ethically to clients experiencing financial distress, vulnerability or significant life transitions.
She is a regular media commentator, speaker and contributor on financial psychology, financial wellbeing, trauma and money, and the emotional factors that shape financial behaviour.
