Successfully integrating client feedback can be a key driver of the success and growth of a financial advisory business. Not only does it help firms to improve their client services, but it can build client loyalty, attract referrals and allow advisers to stay relevant in a very competitive market.

Artificial intelligence (AI) has the potential to add considerably to the productivity of financial advisory practices, freeing up planners from routine tasks to focus on the real business of creating wealth for investors. While the use of artificial intelligence in firms is in a nascent stage, many advice businesses recognise AI’s potential to evolve daily operations and bottom lines.

With the rising cost of providing financial advice, many planners are finding it more difficult to articulate the value of their fees to new and existing clients. However, evidence-backed insight suggests advisers should take confidence when approaching this conversation, as advised clients consistently state they are better off receiving advice than if they hadn’t.